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    Academic Company Events Community Support Solutions Products & Services Contact NI MyNI

    Software Product Life Cycle Policies

    National Instruments application software products have standard life cycle policies that define release frequency and support. There are three standard life cycle policy phases for software.

    Phases of Software Life Cycle

      Current Release Support Mainstream Support Extended Support
    Technical Support      
    Online technical support, including Knowledge-Base, online forums, white papers, NI Developer Zone, and more
    Access to paid technical support programs, including the NI Support-Only Service Program and Standard Service -2
    Paid upgrade assistance
    Hardware Support1      
    Current device driver distributions continue to install support -2
    Maintenance      
    Software service packs/maintenance releases (scheduled updates and fixes) - -
    Software patches at NI discretion (off-cycle fixes)3 -2
    Purchase      
    Product available for purchase
    (upon request)
    -2

    1 See specific details on hardware support and drivers on the Drivers and Updates Page. Device driver distributions are tested on the most current version of the specific LabVIEW release (for example, the most current version for LabVIEW 8.2.x and for LabVIEW 8.5.x are 8.2.1 and 8.5.1, respectively)
    2 Available only through long-term service contract
    3 Contact your local field representative


    Product Policies

    To see the time line for each of these phases by application software, browse the links below.

    Phone and Web Support

    ProductVersions
    NI LabVIEWNI LabVIEW life cycle policy
    NI LabWindows™/CVINI LabWindows/CVI life cycle policy
    NI Measurement StudioNI Measurement Studio life cycle policy
    NI TestStandNI TestStand life cycle policy
    NI DIAdemNI DIAdem life cycle policy
    NI Requirements GatewayVersion 1.0 and later
    NI Switch ExecutiveVersion 3.5 and later
    Lookout1Version 5.0 and later
    NI Calibration ExecutiveVersion 3.3.2 and later
    DASYLabVersion 5.0 and later
    Modules, Toolkits, and DriversSee life cycle policy for relevant products listed above.

    1 Lookout support is not offered via the Phone.


    Web Support Only

    Products
    Software versions prior to those listed above
    BioBench
    HiQ
    Measure
    BridgeVIEW
    Hypersignal RIDE
    Visual Application Builder (VAB)
    VI Logger
    Infinity Project Technology Kit
    MATRIXx (versions 6.3.x, 7.1.x, and 8.x only)

    Contact NI if you have questions about NI life cycle policies and services or have specific needs for your products. NI is committed to providing the right level of life cycle support to meet your needs.

     

    The mark LabWindows is used under a license from Microsoft Corporation. Windows is a registered trademark of Microsoft Corporation in the United States and other countries.


     
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